Are we supposed to change the Nest Doorbell Camera's internal battery, when it restarts during cold time? I have seen a lot of post that when the unit is pressed the video stream goes out for a minute because the unit restarts, and that was attributed to a weak internal battery due to the cold climate. Can we change the battery and if so, what kind of battery does it use?
If you have the Google Nest Hello Doorbell and it goes offline for a minute when the doorbell is pressed, due to a failing internal battery, that failure is NOT due to cold weather. (The new Google Nest Doorbell [Battery] has issues charging its battery in cold weather.) The battery simply fails after a year or two.
The battery is NOT designed to be user-replaceable, but the doorbell can be pried apart to replace the battery, though it is not a simple task: https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729. You'll have to google for a Nest Hello battery replacement.
The battery on two of our Nest Hellos has failed; we opted to turn off the "Indoor chime" instead of replacing the battery, and turned on "Visitor announcements" to get announcements on our Nest Hubs instead.
Thank you for your patience, and sorry to hear that you're experiencing this. I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:
I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.