Clips are not uploaded at all or are uploaded in fragments

[Schwarzhumorist]

Hello,

First of all: I don't speak English, the text is machine translated. I apologize in advance for any errors.

On the subject: I have four Nestcams (indoor, with cable, 2nd generation), of which only three are in use so far, and even just one when I'm troubleshooting. I have activated the basic subscription and the event-based history. I noticed that the cameras recognize events and also tempt me to upload them to the cloud, but the recordings only arrive partially or not at all. It does show that events have been recorded, and the time of the events is also correct. However, I often get the message that I should wait because the video is not yet available (waiting doesn't help much, even after hours I get the same message) or only short excerpts from the recordings are played.

 I should mention that I only have a very low bandwidth, about 2.2 Mbits/second for upload (more is simply not possible, and I can't change that because the WiFi is indirectly provided by the landlord, who apparently throttles it per device). However, that shouldn't be a problem, since 2 Mbits/s is supposedly sufficient for the cameras.

Strangely, I get slightly improved results when I watch the videos via mobile internet (for comparison: about 8 Mbits/s for download on WiFi, over 300 on mobile), but even then I still occasionally get a message saying I should wait because a video is not yet available, and longer videos are of course fragmented.

My only idea would have been to throttle the video quality to use less bandwidth. However, "high" is the lowest level that I can set via the Home app, and that is the 2 Mbits/s that are supposedly required for this; according to Google Support.

Does anyone have any idea how I can solve the problem? Or am I even wrong and it actually has nothing to do with the bandwidth?

Best regards

 

[nerys]

Hi Schwarzhumorist,

Thanks for posting in the community!

I'm so sorry to hear that you are experiencing some difficult situations with the internet speed. When you encounter the error "The video isn't available" you wait more than one day, which likely means that the internet speed in that part of the house is not strong enough. 

Although you have already run a test of the general internet in the house, have you tried to get closer to the camera and also run a test on the internet there? After you do the test, at least the upload must be 1000 kbps (1.0 Mbps).

Also remember that some devices, such as microwaves, wireless audio equipment, and baby monitors, can interfere with the WiFi connection. So, my best recommendations are: 

• If possible, relocate your router closer to the camera. 
• Invest in WiFi extenders or mesh networks to improve signal strength in your home.

I hope this information can be helpful for you. If you have more questions for me, feel free to reply to this post. I'll be happy to assist further.

Best regards,

Nery.