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Creating Clips

TariV
Community Member

It is a serious problem for me that I cannot create Clips in the home app for the Nest camera. I have pet birds that I use the cameras to supervise. The app does not create events for their movement or sounds. Unless they are out of their cages and happen to be in front of a window, it doesn't record events. I subscribe to nest aware so I can look through the video, but can't save any of it. Sometimes I might need a clip to show the vet some behaviors or sounds. This is the reason I got the cameras. Through the nest app, clips could be created and saved. The new cameras do not allow me to use the nest app. This is very frustrating, to read about features, to buy a camera, only to realize those features aren't possible to use. Very frustrated consumer. Will these features be added to HOME? If so, when. If not, I need to return my products, cancel my Nest Aware, and find another product that will work for my needs.

1 ACCEPTED SOLUTION

MplsCustomer
Bronze
Bronze

@TariV 

In this Sept. 29, 2021 post, Google Nest's VP gave Google Nest's rationale for the new Googlen Nest cameras working only in the Google Home app, and said: "we are committed to bringing the experiences and Nest devices you have come to love in the Nest app into the Home app." There has been no update since then.

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

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6 REPLIES 6

MplsCustomer
Bronze
Bronze

@TariV 

In this Sept. 29, 2021 post, Google Nest's VP gave Google Nest's rationale for the new Googlen Nest cameras working only in the Google Home app, and said: "we are committed to bringing the experiences and Nest devices you have come to love in the Nest app into the Home app." There has been no update since then.

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

TariV
Community Member

Thanks for the reply to my question. Not the answer I wanted. I certainly hope they add in the features that the nest app had soon.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. You can check this article on how to Save and download video clips for detailed steps.

 

Follow the steps below to create and download a video clip:

1. Open the Home app.
2. Select your camera.
3. Tap History near the bottom of the screen.
4. Scroll to an event in your camera’s video history timeline. You can also tap Full history for a list of events.
5. Choose the event you want, then tap Event details.

6. Near the top of the screen, tap Download download nest app icon  to save the video clip to your phone.

 

Regards,

Steve

TariV
Community Member

It’s clear how to download clips from events. Trouble is, I need to be able to download clips from parts of the recording the camera does not see as an “event” so this doesn’t help me. The nest app let you do so. The new cameras using only Google home do not. That is my problem.

SteveT1
Community Specialist
Community Specialist

Hi TariV,

 

Thanks for clarifying but I'm afraid this feature is not available. We appreciate you sharing your thoughts with us and we're always looking for ways to improve. We'll take this as feedback and pass this information to our team. Let me know if I can assist you with anything else, otherwise I will be locking this thread in 24 hours.

 

Regards,

Steve

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.