Customer Service Problem: Nest Hello Wired Doorbell Peeling After 18 Months

[nestdoorbellguy]

I'd like to first reference case 1-############2181 and case 5-############2480.

My doorbell started peeling at the 18 month of ownership mark and gets worse every day.  Chat support says there's nothing I can do since I'm not under warranty except buy a new doorbell.  I won't spend another penny on Google products if this is how you back up a product that fails after 18 months.

I've noticed numerous other customers receiving replacements outside of warranty in this forum and I'd like the same treatment.

[Brad]

Hey there,

Thank you for your patience. I cannot guarantee you a replacement, but we have reached out to you via your email on file to collect some additional information from you. Please respond to the email with the requested information as soon as you can. We will look into this inquiry further, and discuss what options you may have. Thank you for your patience again, and please note that this thread will be locked so please respond do the email inquiry we sent out.

Best Regards,

Brad.