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Defective cameras

Sugarbear
Community Member

Nest first generation cameras always lost internet connection and now after one year and 10 months both of my cameras stopped working completely. And after being on the phone with nest support for 11 hours and five emails I was finally told there is no warranty for the product.

Over $500 just thrown away!

From day one each and every day internet connection to the cameras was lost even after purchasing all of the nest internet hubs and boosters.

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Sugarbear 

Sorry to hear about your experience.  We are just another Google Nest customer, but it sounds like either your cameras were both defective from the start OR your Wi-Fi signal strength is not strong enough.

Wi-Fi signal strength is key; I can't speak to how well your "Nest internet hubs and boosters" are working. We have two Linksys routers connected to our Xfinity router/modem via ethernet cable and configured in bridge mode to serve as access points. Along with a 3rd-part Wi-Fi antenna on one of our Linksys routers, this provides good Wi-Fi signal strength across multiple channels throughout our house and detached garage. We have just a handful of brief offline events a year for our 3 Google Nest doorbells and 7 Google Nest cameras.

aatienza
Community Specialist
Community Specialist

Hi there,

 

Oh no! I'm sorry to hear that. Let's check this further — could you fill out this form and let us know once you're done?

 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

JenniferV
Community Specialist
Community Specialist

Hey Sugarbear,

 

We haven't received your form — we're you able to fill it out?

 

Thanks for the help here, MplsCustomer and Archie.

 

Thanks,

Jennifer

Ebedia
Community Specialist
Community Specialist

Hi Sugarbear,

 

How's it going? I just wanted to follow up if you were able to fill out the form?

 

@MplsCustomer, @archie and @Jennifer I appreciate your response.

 

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hello Sugarbear,

 

It's me again. Can you give us an update about filling up the form?

 

Best,
Emerson

Ebedia
Community Specialist
Community Specialist

Hey Sugarbear,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Thanks,

Emerson