Outdoor Nest Camera Wire Insulation Disintegrating

[teroot]

Has anyone found an easy repair for the wire insulation disintegrating? I took my camera down this week in preparation to move, and all the insulation is flaking off in my hands. The internal wires look intact, and the camera was still functioning when I took it down. It's 3 years old so no longer covered under warranty. If this is the quality I can expect, I'm not going to spend money on another replacement camera

[janthadeus]

Hi teroot,

Oh no! We’re sorry to hear that. We’d like to check other options for you — could you fill out this form and let me know once you’re done?

Looking forward to your response.

Thanks,

JT

[teroot]

Hi janthadeus,

Thanks for the response. I've filled out that form - please let me know if anything else is needed.

[Jake]

Hey teroot,

Thank you so much for filling out the form. Our Team will be in contact via email from here to provide you with more details, and further troubleshooting steps. Please let us know if you have any questions from here as well.

Best regards,

Jake

[janthadeus]

Hi there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Jake.

Cheers,

JT