Deurbel horen via mini's en hub

[Bianca74]

Sinds kort krijgen wij opeens geen melding meer op de mini's en hub binnen wanneer er aangebeld wordt op de hello deurbel. (bedraad)

Was het eerst ook nog dat de hub "zei" : dat er iemand aan de voordeur stond" is dat ook niet meer het geval. (De eigen bel staat uit.) 

We krijgen wel beeld op de hub en telefoon meldingen maar de mini's etc dus niet meer. Wat is de instelling die niet goed staat??? 

[MplsCustomer]

@Bianca74 

Are any of your speakers set to "Do not disturb"?

[Princesss]

Hey folks,

Thanks for visiting the Community.

I appreciate you chiming in to this thread, @MplsCustomer.

@Bianca74, aside from checking "Do not Disturb" settings, you may also check if these settings are set:

1. Open the Google Home app .
2. Tap Favorites or Devices .
3. Tap and hold your device's tile More Settings .
4. Select Notifications.

Here's more information about notification settings you can change for your camera.

Push notifications

Tap the switch to enable or disable push notifications for your phone when your camera detects activity. When enabled, you can receive camera alerts as long as you're signed into the app.

Away-only notifications

Tap the switch to enable or disable away-only notifications. When this is on, you can only receive camera alerts when your home is set to Away mode so you won't be disturbed by notifications when someone is at home.

Seen activity types

Tap the switch next to each type of notification to enable or disable alerts for things like motion, people, or animals. This list can vary depending on your camera or doorbell model and if you have an Aware subscription.

Home app event settings

Changes to your camera's event settings will affect your notifications. You'll receive notifications only for the types of events that are turned on.

To turn specific video events on or off:

1. Open the Google Home app .
2. Tap Favorites or Devices .
3. Tap and hold your device's tile More Settings .
4. Tap Events Seen events.
5. Tap the switch next to any events that you want to turn on or off.

Hope this helps.

Best,

Princess

[Bianca74]

Thanks 

We are not using "do not disturd" on any of the speakers. But I did check them en they are all off.

All notificaties are on in the nest app. We are using the hello en have a aware subscription 

[Princesss]

Hi Bianca74,

Thanks for the additional info. 

Notifications in the Home app are set to off by default. If you're setting up the app for the first time, or you're adding a new device to your home, the app will ask you if you want to turn notifications on. If you keep notifications off, you won't receive alerts about activity in your home, such as if a camera detects motion or if someone has rung the doorbell.

1. Open the Google Home app .
2. Tap Settings Notifications.
   • If push notifications are not enabled in your device's settings, a banner will appear on the screen. To turn on push notifications in your device's settings, tap the link in the banner and follow the steps.
3. Select General notifications.
4. Turn any notifications on or off.
   • If you turn on critical alerts, but they're not enabled in your device’s settings, a banner will appear on the screen. To turn on critical alerts in your device's settings, tap the link in the banner and follow the steps.

For other notifications in the Home app, go to Manage your Google Home app notifications.

Nest app

1. Open the Nest app.
2. Tap Settings on the home screen.
3. Select Notifications.
4. Choose the Nest product you want to change notifications for, or select options for Nest Home Report or Rush Hour Rewards.

Let me know if this works for you.

Best,

Princess