cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Device Offline

Donnie5
Community Member

‎07-22-2024 07:39 PM

Hi. I am using 5 Google Nest cameras in my house. I've left them without checking regularly, and I found out 3 of them are having trouble yesterday. The rest 2 are working well, but 3 others are on offline and not working properly. 

I couldn't even restart it because it has no restart button and can't take off the plug. Can anyone please let me know how to solve it? 

0 Kudos
Reply
1 REPLY 1

pereztzum
Bronze
Bronze

‎07-25-2024 04:03 PM - edited ‎07-25-2024 04:05 PM

Hi there!


Let's troubleshoot your Nest Cameras together. To get started, can you tell me which model of Nest Cameras you have? Knowing the specific model will help me tailor the troubleshooting steps to your device.

Here are some additional questions that might be helpful:

  • How long has the Nest Camera // Doorbell been installed?
  • Have you ever had any issues with the Camera’s // Doorbell's functionality or wiring before? (In case your Camera // Doorbell is wired)
  • Have there been any power outages in your area lately?

Once you provide this information, I can guide you through the most relevant troubleshooting steps for your Nest Camera // Doorbell model.

 

Best,

Brandon.

0 Kudos
Reply