Did not get secure loops in 3 pack and twice now google help have hung up on me

[rascey]

I purchased 2 boxes of 3 cameras late last year, have got around to installing them and neither box has the secure loops inside. ok, get online and get google to ring me to register the lack of parts and twice now the call has gone through ok, get to the we are connecting you and it comes up with sorry we cant connect you try again another time. Tried chat and have now No 1 in que for over 1hr. WT_????

[Anonymous]

Ive had the same issue for over a year google support are inept pathetic morons

[EmersonB]

Hello rascey,

Thanks for reaching out here in the Community. I understand you wanted to get your secure loop. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Regards,

Emerson

[rascey]

Morning EmersonB form has been filled out and sent back

[EdmondB]

Hello rascey, 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

@Anonymous, We'd like to look more into your case if you could share more info. As well, we'd appreciate it if you could keep your comments kind, and productive to those seeking help. Thank you.

Thanks for the help, @Ebedia 

Regards,
Edmond

[rascey]

Hi Emerson, have replied using the link you specified yet nothing has happened, please advise

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

[EdmondB]

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond

[rascey]

Hi EdmondB

I have been speaking to  Phoebus but I was only shipped 2 of the secure loops when 6 was short. Can you please advise?

[EdmondB]

Hi there! 

I already reached out to our Support about the two secure loops you received, and you need four more. I’ll update this thread once I have our Support give me an update about the case.

Thanks,
Edmond

[EdmondB]

Hey there,

I just wanted to follow up and receive any email from our Support. Let me know if you have any additional questions from here.

Best,
Edmond

[EdmondB]

Hi there,

We got an update from the support today and they already processed the 4 secure loops and you should receive that within a couple of days. 

Let me know if you have other questions or concerns.

Regards,
Edmond

[rascey]

Hi Edmond

looks they were shipped after you sent this message, thank you so much

Rascey

[EdmondB]

Hi there, 

Glad to hear that. If you have any questions or if you still need my help  let me know as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond

[Anonymous]

Dont expect anything to happen. Ive had issues for over a year and nothing has ever been done just lies upon lies from google.