09-04-2024 05:42 PM
Hey everyone, I'm encountering a similar issue to the one in this post: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Can-t-remove-doorbell-from-account-to-r...
Difference is the doorbell is mine. I was running into so many issues with Google Home and Assistant and felt I'd tried all the other resolutions that I figured I would go the nuclear option and factory reset everything, unlink all "works with Google" partner connections, delete my home, and start over.
Well, I guess I missed removing the doorbell and now we're trying to re-add it to the account but because it wasn't deleted/removed before deleting the home it's now stuck in limbo because everything was essentially "factory reset" before it had been removed. User @SusanMarie posted in the above-mentioned post that she heard from Google nest support and said to disconnect the doorbell from the wires, wait 48 hours, and then "jump through some hoops".
What does "jump through hoops" mean? I mean, I know that is a turn of phrase that means you have to deal with some pain in the rear steps, but what are the steps after disconnecting the doorbell for 48 hours? My partner is annoyed because we're paying for a nest aware subscription and after some break-ins in our neighborhood he doesn't like that the front of the house isn't being monitored/recorded.
Any thoughts? @SusanMarie , how did you resolve the issue? Please help !
09-04-2024 05:52 PM
Hello I'm an end user as well. I do not work for Google. A well intentioned design by Google to require you FIRST remove it from the app was how they stopped someone from stealing you camera and using it. However this feature has caused far more bad will to legit customer just trying to use their own camera. It is especially problematic when changing WIFI networks or password.
I think your best bet is open an official support ticket which will let you speak win an actual Google Tech person. Once you get this running please return here and let us know how it got fix. Here is the link to open the ticket. Once you answer the questions you will be given the chance to do 'chat' or a 'phone call.
https://support.google.com/googlenest/gethelp
09-04-2024 06:05 PM
If it is a 2nd gen doorbell, you SHOULD be able to do a factory reset:
And then try reinstalling it in your new Google Nest "home/structure".