Door bell peeling

[Fredoftlaud]

Hello , I had the issue with the doorbell peeling , spoke to somebody 3-4 months ago , issue the shipping label and I’m still waiting for my replacement , I have called many times and still waiting for another department to confirm that you guys have my doorbell , im completely devastated of the way google has handle the situation , for the size of company that you are , im still without my original doorbell and no replacement for my front door ,  I have too many nest products already at this point , but is this is the way you handle customer services , im not sure if I should stay 

[janthadeus]

Hi Fredoftlaud,

We're sorry to hear that. I'd like to dig deeper into this — could you please share the related case number of your interaction with our team?

Thanks,

JT

[Fredoftlaud]

I’m not sure why I have 2 cases 5-0682000032506 3-3425000033041

[janthadeus]

Hi Fredoftlaud,
 

Thanks for following up. I've reviewed the case you shared and I can understand how you feel about this. As I've checked, it looks like your replacement Nest doorbell is still in process. I’d like to further check this for you — could you fill out this form so we could further investigate?
 

Thanks,

JT

[janthadeus]

Hi there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Regards,

JT

[janthadeus]

Hey there,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Cheers,

JT