Google nestcam iq

[Ben1975]

Hi,

I’ve had the iqcam installed and working for a couple of years. It’s recently been turning off and won’t restart without bring back inside and running through the full installation process. I’ve brought the camera inside and run through the process of wiping the data and reconnecting- occasionally it works but only after trying 4-5x which is time consuming/ v frustrating. We don’t have issues with Wi-Fi or the power supply to the camera.

Please could you advise how to get this working?

rgrds

ben

[janthadeus]

Hi Ben1975,
 

Thanks for visiting the Community. I’m sorry to hear that and for the delayed response. No worries, we’ll get this sorted. When did the issue start? What’s the status light of your Nest IQ camera? Do you have the Nest IQ Outdoor or Nest IQ Indoor camera? Also, how far is the camera from the router?
 

Looking forward to your response.
 

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[janthadeus]

Hi folks,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Thanks for chiming in, Archie.

Cheers,

JT