GJQ9T will not connect - says installed on another account

[goyaln]

I'm having the same issue as a previous thread. 

Connected to the nest camera after purchasing. Worked fine. Then moved from my parents home back to my own and tried to work the camera and unable to do so.

Went online and followed instructions to delete the device, then the home it was connected to and start over from the beginning.

I am continuing to have the same message however and now, no longer have access to the original "home" it was connected to.

[Brad]

@goyaln

I'm sorry to hear you're experiencing this! I would love to look into this further for you. I would recommend that you do a factory reset on your Nest camera. I wanted to remind you of some important things to know before you factory reset. After you factory reset your camera or doorbell:
 

• Your camera will forget your Wi-Fi network name and password.
• Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
• Any custom camera settings will revert to default settings.
• If you want to save any video footage, before you factory reset, create video clips or time lapses and download the files to your phone or computer.
• If you have a Nest Aware subscription, and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
• If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.

Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.

Best regards,

Brad

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[goyaln]

Yes thanks, we reset the camera and now it works again 🙂 

[janthadeus]

Hi folks,

Awesome, we're glad to hear that! If you need help in the future, you know where to find us.

Thanks for your help, Brad and Archie.

Cheers,

JT

[janthadeus]

Hi there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT