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Nest Doorbell, Nest Camera and Google Home issues

Rob_Smallbone
Community Member

We've been using the Nest doorbell (wired) with two Nest IQ outdoor cameras for some time now, all through the Nest app.

I've just purchased a new (wired) Nest indoor camera and Google hub.

PROBLEM 1 : On start-up I realize Google have conned me by calling this a Nest camera, but I can't use it with the Nest app...boo! I now have to use the awful Google home app that looks like it has been designed by idiots. Unfortunately, whilst I can get all existing Nest doorbell/cameras and the new Nest (but not a Nest 🧐) camera working in the Google Home app, I don't receive any notifications from the doorbell or the cameras. I still receive all notifications from the amazing Nest app though.

I've searched the issue, seems quite widespread, but I've not found any solution. Can anyone tell me how to get Google home app to send me notifications of doorbell ringing and motion on cameras please?

I have Nest Aware, I've migrated to Home from Nest, I've checked notifications in Home settings, still nothing that helps me...

Screenshot_20220826-145344.png

 

If I can sort this issue I'll keep the camera and the hub and suffer the rubbish Google app until they hire some decent user researchers/UX designers.

Otherwise the camera and the hub are going back to Google.

PROBLEM 2: Every time I open the Google home app I get a notification that someone is trying to sign in on my daughter's school Google account (they have accounts to use Classroom, Meet, etc). I have her account on my phone so I get Google Classroom notifications for homework, meetings, etc.

I've checked the Home app, I'm logged in as me, not my daughter. Her account doesn't go near, hasn't been added to or have any relevance to my use of Google Home.

Can anyone tell my why this happens and how I can fix it, whilst maintaining her account on my phone for her school work?

Screenshot_20220826-145848.png

I've been a Google fan for a long time, I have loyalty with the brand, several Google phones, two pixelbooks etc etc. I want to stay with Google, but they are so frustrating at the moment, seems like they have lost all the good user experience stuff that made them compete with Apple.

Grateful for any help on the above problems before I go and buy a Ring doorbell, Amazon Alexa and an iphone!

Rob

 

 

 

1 Recommended Answer

Rob_Smallbone
Community Member

Thanks...I returned everything to Google, what a waste of time.

 

I've bought a second had (usable) Nest cam IQ indoor off eBay and using an ipad instead of the hub and everything actually works perfectly in a neat user friendly app (Nest). Sometimes you have to go backwards to go forwards.

I've deleted Google home app, I'll come back to it when it's been properly developed.

Goofle literally providing the worst of both worlds, old customers get terrible experience of dual apps and new customers get Google home 😭, sadly never get to the good experience that Nest used to have.

Rob

View Recommended Answer in original post

8 REPLIES 8

MplsCustomer
Bronze
Bronze

@Rob_Smallbone 

Regarding Problem 1, this is currently part of Google Nest's deliberate 2-app strategy. For our older Google Nest cameras and doorbells, alerts are still handled ONLY by the Google Nest app, as is viewing of video history.  (The "General Notifications" screen doesn't have anything to do with camera alerts.) We've had to use 2 apps for 11 months now since getting one of the newer cameras. This is what Google Nest's Vice President said back in Sept. 2021; there has been NO update whatsoever since: https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

I don't have any knowledge about your Problem 2.

Hi folks,

 

Thanks for your help, MplsCustomer and Brad.

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

 

Regards,

JT

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://goo.gle/3A7x7ug web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. 

 

Best Regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hi Rob_Smallbone,


We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

 

Best, 
JT

Rob_Smallbone
Community Member

Thanks...I returned everything to Google, what a waste of time.

 

I've bought a second had (usable) Nest cam IQ indoor off eBay and using an ipad instead of the hub and everything actually works perfectly in a neat user friendly app (Nest). Sometimes you have to go backwards to go forwards.

I've deleted Google home app, I'll come back to it when it's been properly developed.

Goofle literally providing the worst of both worlds, old customers get terrible experience of dual apps and new customers get Google home 😭, sadly never get to the good experience that Nest used to have.

Rob

Ebedia
Community Specialist
Community Specialist

Hi Rob_Smallbone,

I'm sorry for the delay and apologize for the trouble this has caused you. If you still need assistance, feel free to submit a new post.

 

Thanks for your response @Brad, @MplsCustomer and @janthadeus.

 

All the best,
Emerson

Ebedia
Community Specialist
Community Specialist

Hi Rob_Smallbone,

 

I just wanted to follow up and see if you still need any help? Let me know if you have any questions from here.

 

Best,

Emerson

Hi all,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

I appreciate the help, Emerson.

 

Best regards,

JT