cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Cam IQ Outdoor - NC023 Error

ericjacksonwood
Community Member

My camera was working fine until a storm came through a few weeks ago. I was away at the time and got a notification on my phone saying my camera was offline.

Since then, I've tried resetting my modem/router, switching the breaker on/off, etc. but it still won't connect. There are no lights or anything anymore. I've double checked that the camera is turned on in the app, and the light indicators are set to auto. This leads me to believe there's something wrong with the power source?

However, when I bring the camera inside and connect it to power, the blue ring appears. But I'm still unable to connect the app to it. I've even tried removing the device from the app, but I'm still getting error NC023 when I try to set it up again.

I've also tried doing a factory reset, but for some reason the light ring never starts spinning blue, like it's supposed to.

Any tips would be greatly appreciated.

Additional Info:
- I'm on iPhone.
- Camera was brought inside and tested right next to router.
- Wifi frequency: 5GHz
- Have tried multiple iPhones.

9 REPLIES 9

davidking
Gold Product Expert
Gold Product Expert

That error means the camera couldn’t connect to your phone using Bluetooth. Is Bluetooth turned on and working?


Volunteer since 2011, Product Experts are not Google employees.

ericjacksonwood
Community Member

Yes Bluetooth is working.

Hi folks,

 

Checking in — how's it going with your Nest IQ Outdoor camera? Still need our help? 

 

Thanks for your help, davidking.


Thanks,

JT

davidking
Gold Product Expert
Gold Product Expert

Try these steps for the best success:

  1. Quit the Nest app.
  2. Use the instructions in this article to restart your camera.
  3. On your phone, switch Bluetooth off and then on again to reset the connection. Make sure that Bluetooth is on when you’re done. On rare occasions, your phone might not let you turn on Bluetooth. If you run into this issue, try to reboot your device. Otherwise, skip to the next step.
  4. After turning on Bluetooth, bring your phone within 12 inches (0.3 m) of your camera, and keep it there until setup is complete to help reduce wireless interference that may disrupt the Bluetooth connection.
  5. Now, try to set up your camera again.
  6. If you still can’t set up your camera, try a different phone if you have one.
  7. If the Nest app displays a Bluetooth error again, reboot your phone if you haven’t already. Then try to set up your camera again.

Volunteer since 2011, Product Experts are not Google employees.

janthadeus
Community Specialist
Community Specialist

Hi ericjacksonwood,

 

Checking in to see if you still need help with this. In case there are any follow-up questions or comments. Please let me know if you need further assistance. 
 

Regards,

JT

ericjacksonwood
Community Member

I have tried all of these steps. Once I get to the connection part (it says "Connecting. Looking for your camera.) it thinks for a moment, but I keep getting the same error.

"This app is having trouble connecting to your camera. Make sure you're close to it and that it's plugged into a power outlet. NC023"

Hey there,

 

Great troubleshooting so far, let’s dig deeper into this. It looks like your camera isn’t powering up and gave you an error code NC023. This error code can be an issue with your phone’s Bluetooth connection, WiFi router settings incompatibility or power issue if the status light is dead.

 

Here are some troubleshooting steps you can try:

 

  1. Move the camera and plug it into a different working outlet.
  2. Plug another known working device into the outlet the camera is currently connected to. Observe and document the behavior.
  3. Inspect for damages on the cable.
  4. Remove or reinsert the current cable connected to the camera and wiggle it. Watch the LED light for any changes. If the LED light blinks, or the camera power cycles:
    • Remove the USB cable from the power adapter..
    • Wait for five seconds, then plug it back in.
    • Make sure that the camera port, power cable, and adapter are securely connected.

I hope that helps.

 

Best,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie

Hi folks,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Thanks for chiming in, Archie.

 

Best regards,

JT