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Nest camera offline

Saja
Community Member

I rebooted my router and now my camera is offline and I can’t get it back online. I restarted it multiple times but it still won’t work. Any suggestions?

11 REPLIES 11

davidking
Gold Product Expert
Gold Product Expert

Great article on this here:
https://support.google.com/googlenest/answer/9239727

Let us know what happens when you try these steps?

J-son
Community Member

I have 3 nest cameras and only one camera keeps going offline.  I unplug it and then replug it...then it seems to work for a day.  Everyday I have to reboot it. I think the camera isn't good?  Not sure what the issue is since the other cameras never go offline. 

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. When did it start happening? Did you make any changes to your Wi-Fi network? How far is your camera from your Wi-Fi router? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Keep us posted.

 

Thanks,

Archie

J-son
Community Member

I have had the same 3 cameras in the same locations for about a decade.  One keeps going offline.  No changes to my wifi and it started acting up about 3 months now. 

aatienza
Community Specialist
Community Specialist

Hey J-son,

 

Understood. What's the status light of your camera while it's offline? Are you using a dual-band router (2.4GHz and 5GHz)? If so, which band is your camera connected to? Also, what troubleshooting steps have you done so far?
 

Thanks,

Archie

J-son
Community Member

The camera light is blue but the app doesn't show any video and says it's offline.  The other two cameras still show video. 

 

I unplug and replug the camera. I have a 2.4Ghz router. 

Brad
Community Specialist
Community Specialist

@J-son

 

I am sorry to hear you're still going through this! Which Nest cameras do you have? That way, we can troubleshoot the correct device. I see you have tried to restart your cameras, but I would also suggest trying to factory reset them if a restart isn't working. You can learn how to factory reset them here

 

Best regards,

Brad

J-son
Community Member

I have the original dropcam

Brad
Community Specialist
Community Specialist

@J-son

 

Thank you for providing your camera model! Would you also mind filling out this form, so a higher tier of support can reach out to you? Please let me know once you have filled out the form.

 

Best regards,

Brad

J-son
Community Member

Just filled it out.  I thought I fixed it by Uninstalling and reinstalling the camera on the nest app.  It worked for a few hours and then stopped showing up on the app. 

aatienza
Community Specialist
Community Specialist

Hey there,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

I appreciate the help, Brad.

 

Thanks,

Archie