Doorbell Charging

[MedfordManor]

I have had my doorbell camera for over a year.. every couple months I unmount and place to charge. Today, however, it started to charge and stopped totally at around 31%. It refuses to charge with the google provided cable or any other cable. What can I do to fix this before the battery goes completely dead again?? 

[MplsCustomer]

@MedfordManor 

In other posts, Google Nest suggests removing the doorbell from the Google Home app, doing a factory reset, and then reinstalling. It's a pain, and I don't know if it works. (We still have 3 older Nest Hello Doorbells.)

You could try contacting contact Support using the link and instructions in the post below. I don't know what they'll do if your doorbell is older than a year. Other posts in this forum seem to indicate Google Nest is just not replacing failing battery doorbells older than a year.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Lance_L]

Hello MedfordManor,

Thanks for visiting our Community.

I know how it feels when something isn’t working the way it should; let’s check it out. Have you had any chance to try the suggestions by MplsCustomer above? If yes, how was it?

If you haven’t done so yet, to completely isolate the battery issue, let´s factory reset the device. Follow the steps below:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device, then locate the reset pinhole on the device.
3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
4. Release the button. Your device will restore to its factory settings.
5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status should be pulsing blue. If not, start over from step 2.
6. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm. (Skip this if it's already done.)
7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
9. Cellular data should be turned off.
10. On an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
11. Start adding the device back to the Google Home app. 

Here’s a handy guide to help you install the Nest Doorbell (battery).

Let me know how it goes.

I appreciate your help, MplsCustomer.

Best,

Lance