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Doorbell Recording Playback

Community Member

Hello, I am having a problem with getting my Nest Doorbell recordings to playback on my phone. It will tell me there is motion or a person but will not play. Please help.


Gold Product Expert
Gold Product Expert

There are a number of things you can try. But first is this a new problem? Was it working before and now it has stopped working? Make sure your app is up to date with the newest version. Are you on iPhone or Android? Can you try install the app on another phone and see if it works? This helps narrow it down to whether the problem is with your phone or it is a problem with the Nest servers.

You can also try speaking out to a Nest Tech on the phone. I believe they are there 24/7. Here is the link to start the support ticket and set up the phone call.

Silver Product Expert
Silver Product Expert

If you are trying to view live (if someone is at the door), make sure you have adequate upload bandwidth from your internet provider. Remember, you are pushing (serving) video from your home TO the internet. (not downloading). This can be a bottleneck.

Community Specialist
Community Specialist

Hi there,

Thank you for your help, the both of you, @EmptyNestery and @BG. I appreciate the information you have shared with the OP and with the community.

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns.

Best regards,


Community Specialist
Community Specialist

Hi folks,

@T68eat I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

Thanks for lending a hand, EmptyNester, BG and Brad.


Community Specialist
Community Specialist

Hey there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, everyone!