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Wired outdoor camera Wi-Fi issues

BigC
Community Member

We have two outdoor cameras and a door bell

our WiFi router is located at the front of the house in close proximity to our router so no connection issues

however the second camera at the rear of the house does have issues and drops from time to time which in fairness is the furthest it could be from the router

tried using an old router reconfigured to the same Wi-Fi id etc as an extender nearer to the camera but still not good

kept getting the warning on the app whilst viewing the camera that the connection was poor

consequently have recently bought tp-link AC1900 mesh Wi-Fi extender

this appears as the same SSID but with -EXT

Do we need to add the new SSID to the camera or will it automatically pick up the best signal

Furthermore the camera is focused on our back door and does not always pick up a person entering or leaving the house

Any help much appreciated

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@BigC

Your camera will not automatically "pick up" the SSID with an "-EXT" suffix. To the camera, it's just another Wi-Fi network, and you would have to remove the camera from your Google Home app or Google Nest app while on your current Wi-Fi network, do a factory reset, and reinstall it (https://support.google.com/googlenest/answer/9223711?hl=en). In addition, because it's a different SSID, the camera would have to be in a different Google Nest "home/structure" and would need a separate Nest Aware subscription.

BigC
Community Member

Thanks I thought as much

would it work if I renamed the tp-link to the same SSID whilst reconfiguring the up address so it does not conflict with the main router

on the box it does claim the extender is a mesh as well

janthadeus
Community Specialist
Community Specialist

Hi folks,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

Thanks for the help here, BG and MplsCustomer.

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,
JT

BG
Silver Product Expert
Silver Product Expert

WiFi is the biggest issue I see with any cameras. These cameras, as well as any other brand work only as well as the client's wireless network. First, if at all possible, if you replace your router or create a mesh, try and keep the SSID and password the same as you set up before. This will save you a lot of headaches and is much easier than trying to set the Nest Cam and other devices back up. Get a really good router designed for large homes with a good CPU that can handle a large amount of traffic. There are many out there, personally, I use an Asus RT-AX86U (not S), the "U" has a quad core processor. I have many cameras, and many other devices. This router reaches my 3000Sq foot brick home easily with cameras all around the perimeter. It will mesh easily with other Asus routers, and is easy to manage. This router also handles dual bands using the same SSID better than most (can connect at 2.4 or 5 on same SSID). The other issues (bottleneck) I see are client's broadband service. Remember, you are "serving" from your home. Broadband internet services focus on high download speeds, but it is the upload bandwidth that you need to "serve" video FROM your home TO the internet. I have fiber, and my upload speed is 500mps. That is good enough for the cameras to send video event files "up" to the Nest Aware servers when an event is detected. Also good enough to stream live, should I want to see or communicate with someone at the door. Just a few tip. Hope you get it working.

MplsCustomer
Bronze
Bronze

@BigC

I don't have the knowledge or expertise to advise you on how to configure your tp-link AC1900 mesh Wi-Fi extender with your router, or whether it's a workable solution.

I agree with @BG 's comments about the importance of a good router. We have a newer Xfinity router/modem, centrally located, and two Linksys routers configured as access points and connected via ethernet cable to the Xfinity router/modem to provide coverage to our second floor, first floor, basement, and attached garage. We have the same SSID for 2.4 GHz and 5 GHz and have about 900 mbps download and 16 mbps upload. All of our cameras, doorbells, and Nest Hubs remain online and "live".

janthadeus
Community Specialist
Community Specialist

Hey BigC,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

JT