06-25-2023 08:37 AM
This is for WIRED gen 1 but option was not present.
I've changed my router and now cannot connect to doorbell. Have factory reset, blue light is pulsing but both my android and partners iPhone don't see the doorbell via Nest Add a Product. Error code NC023
06-25-2023 11:51 AM
Google Nest does not make it easy to change Wi-Fi settings. That's why their first recommendation when getting a new router/modem is to set the network name (SSID) and password to the same values used on the old router/modem.
If you can't do that, then for SOME older Google Nest cameras and doorbells you can FIRST do the following while still on the old Wi-Fi network: In the Google Nest app, go to Settings | Home info | Home Wi-Fi help, select the camera or doorbell you want to update, and select Start | Update settings.
If you can't do THAT, then for older Google Nest cameras and doorbells, you'll FIRST need to the following while still on the old Wi-Fi network: Go into the Google Nest app and remove your camera or doorbell.
If you can't do any of these because you've already updated your Wi-Fi and cannot set the network name and password to your old values, you can try setting up your camera or doorbell on a computer:
06-25-2023 03:42 PM
Thanks for the reply.
Router has already been changed so will try on the computer.
I think that's a flaw in the doorbell as people change routers all the time, especially with today's prices.
Surely this need to be rectified in a software update?
06-28-2023 06:09 PM
Hi ssherwood,
Thanks for posting. I apologize for the inconvenience — let's get this sorted out.
Let’s try the troubleshooting steps below:
Let me know how it goes.
I appreciate the help, MplsCustomer.
Best,
Lance
06-29-2023 01:46 AM
Hi Lance, thanks for the reply.
I have an android so any further tips for a Samsung device?
I'll be looking to try the above this evening.
Thanks
06-29-2023 03:38 PM
Hello everyone,
@ssherwood, thanks for getting back to us. Sounds like a plan. I'll keep this thread open for a few more days and wait for your update. Let us know if you have more questions in mind.
I appreciate your response, Lance and MplsCustomer.
Regards,
Emerson
07-01-2023 08:23 AM
Hi Lance
So I tried the points you mentioned but where it says 'use the USB cable supplied', my Doorbell Gen 1 did not come with any USB cable.
I tried using an alternative one but my laptop did not pick it up.
Also, when resetting the doorbell to factory settings, can you confirm the correct procedure and light/audio notifications that I should see/hear?
This is for the Gen 1.
I'm not sure why resetting the doorbell to a new router is so difficult.
I've managed to do it with my Google Smoke Detectors which had to be reset to factory settings also, but that was a very straight forward process.
Thanks
Sam
07-01-2023 08:25 AM
I'd also like to add that I'm very experienced with smart devices and network equipment so this is not a user issue in the slightest.
07-01-2023 03:31 PM
Hello ssherwood,
We appreciate your update. To confirm, how many home structures do you have? Try reinstalling your Nest app and restart your mobile phone.
Give these steps a try to reset your Nest Doorbell:
Let us know how it goes.
Regards,
Emerson
07-04-2023 03:57 PM
Hi ssherwood,
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
Best,
Emerson
07-06-2023 10:14 AM
Hi Emerson
I have tried to add the doorbell again after reinstalling the app but still no luck.
07-11-2023 01:52 PM
Hi Emerson
Do we have an update on this please?
Thanks
07-17-2023 06:57 PM
Hello Sam,
I'm sorry for the delay. Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.
Thanks for the help, MplsCustomer and Emerson.
Cheers,
Lance
07-18-2023 04:46 AM
Hi Lance
Completed the form as requested.
What happens next?
Thanks
07-18-2023 10:23 AM
Hi folks,
@ssherwood, thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post complete and lock the thread within 24 hours. Please keep an eye on your email, as someone from our team will reach out to you to assist you further.
I appreciate your help here, @MplsCustomer, Lance, and Emerson.
All the best,
Zoe
07-18-2023 11:31 AM
Hi Zoe
Thanks for the update.
Sam
07-19-2023 10:44 AM
Hello there,
I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Cheers,
Zoe
07-04-2023 04:15 PM
Hi Emerson
The Google products we have in our home are as below:
Doorbell
4x smoke detectors
2x thermostats
1x smart hub
So it appears the doorbell is correctly resetting back to factory settings as the lights go completely out, there is a small delay of around 3-5 seconds followed by a chime and then a slow pulsing blue light on the front.
The problem still persists with adding the doorbell via Bluetooth using the methods advised by Lance above.
I have also tried this on my partners iPhone.
I have tried both scanning the QR code as well as typing in the SN shown on the back of the device.
I aim to uninstall and reinstall the app and try again in the coming days so I will get back to you shortly.
If this does not work, what is the plan going forward?
Thanks
Sam