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Doorbell camera not available

Dre2rise
Community Member

Doorbell works but camera does not work.  States that camera is not available.

ALSO INSTALLED a mesh wifi extender that resulted in another camera is now not available. This camera is furthest from router but closest to doorbell camera. Another weird issue is that this latest camera problem provides a battery percentage, but the camera is powered via my house receptacle. 

 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. 

As for the battery percentage showing, each of your battery-powered devices still have an internal battery which even though it is plugged into a power source, may still get lower if there are lower temperatures outside, for example. 


Best regards,
Brad

Ebedia
Community Specialist
Community Specialist

Hi everyone,

 

@Dre2rise It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information and check the link shared above? In case you're still getting the same issue, you may reset it to the factory default then remove and re-add it to your Google Home App.

 

Don't hesitate to update us here in this thread.

 

I appreciate the help Brad.

 

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hello Dre2rise,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Best,
Emerson