cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Doorbell camera

Tkn1008
Community Member

My doorbell camera is not charging it was fine now not charging..there no white led light when I plug it in for charge..No power

2 REPLIES 2

Lance_L
Community Specialist
Community Specialist

Hi Tkn1008,

 

Thanks for posting in our Community. I’m sorry to hear that your Nest doorbell isn’t charging. Let’s check it out.

 

A few questions: are you using the USB cable that came with the device? Have you tried different power outlets and adapters? Are there any signs of damage to the cable or adapter? Also, have you tried a different USB cable?

 

To completely isolate the battery issue, let´s factory reset the device. Follow the steps below:

 

  1. Save any video history on the device, if any. Follow this guide.
  2. Unmount the device and then connect it to the USB cable and power adapter.
  3. Locate the reset pinhole on the back of the doorbell.
  4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
    1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
  5. Release the button. Your device will restore to its factory settings.
  6. After the factory reset, your device will appear as "Offline" in the app until you remove it.
  7. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm.
  8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
  9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  10. Cellular data should be turned off.
  11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
  12. Start adding the device back to the Google Home app. 

Let me know how it goes.

 

Regards, 

Lance

Lance_L
Community Specialist
Community Specialist

Hello Tkn1008,

 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Best,

Lance