Doorbell dropping WiFi connection

[Scubaskers]

Doorbell will not stay connected to WiFi.  I have other devices that are connected with no issues.  I’ve reset device and it will connect then drops again.  

[AveryReid]

This is how my issues began. Google support told me to do a factory reset and remove the doorbell from the Google home app and I have not been able to reconnect the doorbell since. I firmly believe there is a bug in the latest version of the Google home app causing this, as it all started around the time that there was an app update. I simultaneously want to warn you not to remove the doorbell from the app as part of troubleshooting so you don’t end up in the same position as me (literally haven’t had a working doorbell in a month and Google support hasn’t been much help), but also want you to try removing it to see if you have the same issue I’m having reconnecting it. 

[EmersonB]

Hi everyone,,

Thanks for reaching out here in the Community. To confirm, how far is your Nest Doorbell from your Wifi router? What is the light status of your Nest Camera? Could you tell us your internet speed where your Nest Doorbell is installed? What other troubleshooting steps have you done? Try reinstalling your Nest app or Google Home app. Let us know your update here.
 
Best,
Emerson

[AveryReid]

In my case, I've already been doing this troubleshooting with Google for over a month and have had it escalated to the engineering team who have seemingly done nothing.

• Doorbell is not super close to the router, but speed tests show the connection is plenty strong outside by the doorbell with the door closed. This has not changed since the doorbell worked in February.
• Status light is blue, ready to connect
• Internet speed is strong, done several speedtests including Google's own and it shows a very strong connection.
• I have done every possible troubleshooting step recommended by the google support team and engineers and even had a replacement doorbell sent, I have the same issue. I've tried on multiple devices, nothing works. This appears to be a software issue in the Google Home app, as all of my troubles began immediately after updating to a new version of the app in early March. 

[EmersonB]

Hello AveryReid,

We appreciate you getting back to us. Just wanted to be sure, are you seeing a blue light pulsing? Were you able to reinstall your Google Home app? 
 

To reset:

1. Locate the reset button on the back of your Nest Camera.

• Tip: The reset button on your Nest Camera is located on the back of the camera head.

2. Press and hold the button:

• At 10 seconds, the status light will flash yellow four times, and you’ll hear a countdown tone.
• At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.

3. Release the button. Your Nest Camera will restore to its factory settings.

4. After the factory reset, your Nest Camera will appear as “Offline” in the app until you remove it.

To remove it from the app, open the app, tap on the device, then tap Settings> Remove device > Confirm.

5. Hit this link for more information and we’ll wait for your update here.

Regards,

Emerson

[AveryReid]

Hi, yes the blue light is pulsing. I’ve done the reset probably about 100 times between the original doorbell and the replacement that was sent to me. I cannot stress enough that I have already don’t everything you could possibly think to ask me. Somehow, the team refuses to consider that this is an issue with the software despite me passing every troubleshooting step.