04-14-2023 08:39 AM
Hello!
Last Monday, I was in a hurry to leave my house. We got three Nest Cams (Indoor, 2nd Gen). I shared it with one other person in my home. But, for this day, I wanted to switch off the video for two of the Nest Cams. That was easy. So, I switched the video off.
Then, I wanted to... on temporary basis... remove access to the one other person with whom I shared the Nest Cam streams. I never did this before. So, I wanted to do the opposite of uninviting a person to Google Home. And I don't know what I did,
Immediately, I lost the streams on all 3 cameras.
And, the footage from the past 60 days had disappeared too.
What did I do? Is there a way to recover the footage of the 3 Nest Cams from the last 60 days?
I was stressed about it as these cameras contain some important footage that we need to study.
I would be grateful for any guidance in recovering the stream. I really hope you are not going to say that "all is lost, and you just have to reinstall the 3 cams."
04-14-2023 09:01 AM
It sounds like you may have removed yourself from your Google Nest "home/structure":
Apparently, the one other person with whom you've shared your "home" still has access. Perhaps they will need to invite you back into your "home".
There seems to be no clear documentation on what else to do. You could try contacting Support:
04-17-2023 11:33 AM
Thanks for the explanation, @MplsCustomer.
Hey there, MangoCake,
I wanted to check in to see if you saw MplsCustomer's reply and to see if that helped sort things out for you. If you have any additional questions, just let us know.
Thanks,
Jeff
04-20-2023 02:03 PM
Hi again MangoCake,
I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.
Thanks,
Jeff
04-21-2023 02:11 PM
Hi everyone,
@MangoCake, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
I appreciate the help, MplsCustomer and JT.
Regards,
Emerson