Doorbell- no notifications in Android 12??

[dh4536]

Have just upgraded to Android 12 and have lost the video previews on the drop down notifications....seems that the issue has been known for a while with no solution?  Cannot preview a picture of the doorbell on Wear OS either?

[aatienza]

Hey dh4536,

Oh no! I'm sorry to hear that. Could you tell us the make and model of your phone? Is the Airplane or Do Not Disturb mode turned off or on? Have you tried using a different phone to isolate the issue? Also, what troubleshooting steps have you tried so far?

Thanks,
Archie

[dh4536]

Thanks- Android 12 - Samsung Note 10- I think the issue is with Android 12...with Android 11 you could see the notifications (the swipe down) as a short video clip- with Android 12 update- all gone.

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. Thank you for sharing your feedback with us! I am not sure if you saw @aatienza's response, but we are wondering what troubleshooting steps have you taken so far? I would suggest that you start out with restarting your Nest devices first. You can learn more here. 

Best regards, 
Brad

[dh4536]

Thanks have tried the steps...for some reason the issue seems to be with Android 12 vs Android 11...I tried to upload screenshots from both OS from the same Nest doorbell.  .Android 11 has a preview video/photo of the notification whilst Android 12 does not.

[Brad]

@dh4536

Thank you for finding that difference! Are you still experiencing this issue with your notifications? Please let me know.

Best regards,

Brad

[dh4536]

Yes. Still do not get the notification previews as you would in Android 11. Not sure if this forum allows me to upload screenshots? 

[Brad]

@dh4536

You can upload a photo here if you wish, but have you checked to make sure this is only an issue with your phone's current update? Have you tried to restart our device? You can learn how to restart your doorbell here. 

Best regards,

Brad

[dh4536]

[dh4536]

I cannot see how to upload photos.  I am not sue that my problem is properly understood.  It has not been about restarting the device- it's about how the previews of the doorbell are viewed in Android 11 vs Android 12.

[Brad]

@dh4536

I would suggest you reach out to support for this concern, as we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. I believe that support can help you best. 

Best regards,
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[dh4536]

Cheers Brad I will phone support and see what they say.

[EmersonB]

Hello everybody,

Thanks for the response @aatienza and @Brad.

@dh4536 sounds like a plan! glad to hear that and thanks for getting back to us. We'll then go ahead and lock this thread after a day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Emerson