11-11-2022 05:12 PM
I am not getting doorbell notifications on my iPhone. I get them on my nest home device.
when In settings the doorbell does not have a notification option like it does on my nest camera I get notifications from my camera
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11-16-2022 05:46 PM
Hey folks,
I’m sorry for the confusion here. Try restarting your doorbell. Let’s sort this out — a few questions: what’s the model of your doorbell? When did you first notice the issue? Also, is this your first time installation?
Here’s how:
Thanks for your help here, Brad.
Regards,
JT
11-16-2022 08:37 AM
Hey there,
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Best regards,
Brad
11-16-2022 05:08 PM
Hi Brad
what device are you recommending me restart? iPhone or doorbell? If doorbell how do I do that?
thx
11-16-2022 05:46 PM
Hey folks,
I’m sorry for the confusion here. Try restarting your doorbell. Let’s sort this out — a few questions: what’s the model of your doorbell? When did you first notice the issue? Also, is this your first time installation?
Here’s how:
Thanks for your help here, Brad.
Regards,
JT
11-17-2022 11:37 AM
let me share some additional information:
I have a nest hello wired doorbell. Originally I had 2 thermostats and one doorbell. I used the Nest app and everything worked fine - able to manage thermostats and receive notifications from the doorbell camera.
I then purchased a wireless google camera and a Google nest hub. I then switched to the google home app and that is when the doorbell/camera stopped sending notifications. The stand alone camera send notifications, I am able to manage the thermostats and also able to manage the doorbell/camera. But no notifications.
Appreciate any help you can provide
11-18-2022 09:23 AM
11-21-2022 09:49 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
11-22-2022 10:33 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad