Doorbell won’t connect

[Jmaher640921]

Doorbell will not connect to Wi-Fi. I have reset my Wi-Fi and the doorbell both. Everything else in the house is connected to Wi-Fi but the doorbell won’t. Any suggestions?? 

[Brad]

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. If your camera has been connected before to your Wi-Fi, try to change the router information to the same as the previous connection, and that works for some users. Please let me know if that did the trick or not. 

Best regards, 
Brad

[EmersonB]

Hi everyone,

@Jmaher640921 It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information and check the suggested steps shared above? In case you have an update, you know where to find us.

I appreciate the help, Brad. 
 
Thanks,
Emerson 

[EmersonB]

Hey Jmaher640921,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 
Regards,
Emerson