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Doorbell wont latch

RosyE
Community Member

I took of my door bell to charge it about 3-4 times and now it wont latch. The little button in the back is stuck and wont pop out. How can i get this fixed. 

1 Recommended Answer

RosyE
Community Member

Thank you for continuing to follow up on this. I did have someone reach out to me and they are helping me resolve the matter. 

View Recommended Answer in original post

10 REPLIES 10

Brad
Community Specialist
Community Specialist

Hi there, 

Thanks for bringing up the concern you're having. I'd love to look into this for you. Have you tried to wedge something in there to see if you can get it to latch? Let me know if that makes sense or not. 

Best regards, 
Brad

RosyE
Community Member

Yes, I've tried wedging something in the back. I've tried clicking the top just in case it was stuck but it's not working 

Brad
Community Specialist
Community Specialist

@RosyE 

 

I would suggest that you reach out to support by filling out this form, after which, support will reach out to you with further assistance. 

 

Best regards,

Brad

RosyE
Community Member

I filled this form about 2 weeks ago and never heard back. I will fill out again. 

Brad
Community Specialist
Community Specialist

@RosyE 

 

If you wish to directly speak with them, you can follow this link to do so. But filling out the form should also work well. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

@RosyE 

 

Let me know if you need anything from me, but I am just seeing how the conversation is going. I see that you were able to fill out the form, so I thank you for doing that. You should hear from support soon if you haven't yet. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

RosyE
Community Member

Thank you for continuing to follow up on this. I did have someone reach out to me and they are helping me resolve the matter. 

Brad
Community Specialist
Community Specialist

@RosyE 

 

I am relieved to hear that you are working with support on this one. We'll go ahead and mark this thread as resolved, but it will remain open for another 24 hours for any follow-up questions or concerns. 

 

Best regards,

Brad