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Doorbell

GQHicks24
Community Member

My doorbell best battery will not connect on google home for me to finish setting it up 

1 ACCEPTED SOLUTION

Ashepherdson
Platinum Product Expert
Platinum Product Expert

I'm flagging this so that a Google employee will respond directly to you, as I'm sorry to say I'm stumped as to why this is happening !  

View solution in original post

23 REPLIES 23

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Are you on the same wifi network? Is the signal weak?  Have you tried rebooting your router ?

GQHicks24
Community Member

It’s saying it cannot connect to assisting devices. I just installed my Hub and Display Monitor without any problem. Idk about the connectivity though 

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Try a reboot of your router , phone, and the nest hello.   It's probably a connection issue that will be resolved with those reboots. 

GQHicks24
Community Member

How do I reboot the hello

Ashepherdson
Platinum Product Expert
Platinum Product Expert
  1. Locate the reset pin hole on the back of the doorbell
     

    Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port on the back of the doorbell.

  2. Press and hold for 5 seconds.
  3. Your doorbell will restart, and the status light will be steady, solid white.

GQHicks24
Community Member

I did that and it still won’t connect 

Ashepherdson
Platinum Product Expert
Platinum Product Expert

And you rebooted your phone and router as well? What kind of phone is it?

 I reset my router and my phone I have an iPhone

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Is the nest hello plugged in via the usb port ? Do you have any alternative device that can run the Google home app to try? 

GQHicks24
Community Member

Yes I have it plugged in with a 12w block ... and what do you mean by alternate device like another phone?

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Yes another phone or tablet , its definitely a connection issue and I wanted to see if we could get rid of a variable, I'm also exploring some other avenues for you looking for a workaround, worst case I'll escalate this for you of course. 

No I don’t just smart TVs nothing else 

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Okay I'm gonna ask that you do a full factory reset on the hello doorbell , if this doesn't work I think I'll have to escalate ,

 

Locate the reset pin hole on the back of the doorbell.

 

 

 

Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port on the back of the doorbell.

Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):

At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.

At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.

Release the button. Your doorbell will restore to its factory settings.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Oh my goodness I didn't ask this yet, is your Bluetooth turned on on your phone?  That's how the phone connects to the nest to get setup. 

Yes always on

Still nothing 😞

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Okay last item , 

On your iOS device’s home screen (iOS 14 or later), tap Settings. 

Tap Privacy and then Local Network. You’ll find a list of apps.

Turn on Local Network Access for the app(s) you would like to allow access to your network. This will allow permissions for your device to discover Cast-enabled devices.

Google home and nest is enabled 

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Okay I am escalating this for you

Meaning?

Ashepherdson
Platinum Product Expert
Platinum Product Expert

I'm flagging this so that a Google employee will respond directly to you, as I'm sorry to say I'm stumped as to why this is happening !  

Thank you I appreciate your assistance 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.