New updates to Google Home for camera users: new AI image detection, requested f... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Nest Hello-Cosmetic Issue
My Nest Hello developed blistering and peeling after 3 years despite being well protected from sunlight and weather.Seems this is a common problem, and unfortunately one that led to a costly effort to replace it with the same model. The replacement f...
Wired doorbell
My camera is not being connecting to a nest product in my home it is showing nc029
Resolved! Feature request: ability to download clips from Nest cameras that are not events
Hi,I've had multiple occasions where something happens that my Nest cams pick up (both security cam and doorbell) which are not detected as events - because they are audio-only, or it happens outside of a zone, or its something I did not configure ev...
Need to recover footage for criminal investigation
Hello I have paid for Google Nest for 4 years now, I am I need of recovering video footage from my Doorbell camera on 9/7/21 and 9/8/21, both my mom and I were victims of a crime and I need it to continue with the investigation. While I was able to s...
Doorbell (battery) not connecting
the doorbell was working fine on my old wifi. I got new wifi and now it will not connect. I factory reset it. I deleted it from my google home account and if I try and pair it with the QR code is “ accessory unable to pair to home” then when I try to...
Nest DoorBell doesn’t ring on my phone
Am I the only one who thinks the people at Google are dumb for selling a doorbell that doesn’t ring on your phone?!?! I’m taking it back for a refund. SkyBell or Ring makes more sense.while I’m at it, I’ll also complain about the Nest cameras and not...
Nest Camera (battery) not charging and cannot factory reset
Hi,My google nest camera (battery) is about 2 years old and it ran out of battery while I was away on holiday. Now I cannot get it to charge. It's had the charger connected for 24hours and no lights have come on.I've tried to do a factory reset howev...
bad charge cable
Spent 45 mins on the phone with customer support trying to get a replacement for a bad cable out of the box. Bad cable has only 3 electrodes on the magnetic end. I can buy a new one from google for $14.99 but i thought... no dice! 45 mins twice and t...
Google nest tabletop stand charging but not turning on camera
Google nest tabletop stand charging but not turning on camera. Suddenly stopped working as a camera on the stand, unable to turn on then camera. It charges showing a white light. The camera does work when applied to the magnetic wall mount. Any ideas...
Night vision turns on and off repeatedly
Just wondering if there is any planned update to resolve the issue of night vision turning on/off constantly? This has been posted before, so just wondering if there is an udpate:https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Night-visi...
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