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Nest camera notifications not showing video preview

patmat2350
Community Member
On Android phone:
 
I used to receive push notifications for my nest cameras that included a preview of the image in the notification. Then it started getting spotty- sometimes I had a preview, sometimes not. Now all I get is a text without an image.
 
I've checked all of the notification settings in the app.  Restarted the phone. Nothing I do can correct the issue.
 
Without having the preview, the notification is less useful and really annoying.  I don't want to have to open the nest app every time I want to know what's going on.
 
Cameras: Nest doorbell, Nest Cam Outdoor x2
Subscription: Nest Aware Plus
8 REPLIES 8

speedfreek
Community Member

I'm having the same issue as well on an LG Wing

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

Please let me know if you need further assistance. 

Best Regards,

Brad.

speedfreek
Community Member

Yes I'm still having the same issue

patmat2350
Community Member

Still need help, no resolution. Odd thing is that I went from having preview pics or clips in all notifications, to spotty previews (sometimes there, sometimes not) to zero previews. 
And how the heck could I troubleshoot this, besides the occasional restart of my phone, which does not seem to be the root of this inscrutable evil.
TIA

Brad
Community Specialist
Community Specialist

Hey folks,

 

Is anyone with this issue, using a Samsung phone? I know that we have had some issues with notifications on the galaxy phones from what I have seen, still working on a fix for that. No ETA to provide, but I hope it is fixed soon. I can only suggest to restart your devices, check your settings to make sure that you have the right settings and notifications turned on. Please let me know if you are still having these issues.

 

Best Regards,

Brad.

speedfreek
Community Member

Yes I'm still having the same issues. You didn't do anything to fix the problem

patmat2350
Community Member

Yes, STILL having the issue, and yes, it's a Samsung phone. S7 Edge. It's been restarted, but not the Google h/w (wifi points, outdoor cam, Nest doorbell). If they otherwise are working normally, why would a restart affect anyhing?

Patrick

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.