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Drop cam How to retrieve Past video history

Linnette76
Community Member

I want to request  a legal investigation with the police , 6 months , somebody I know stole my social security retroactive. I saw everything in the video but I did not know about the saving clips. My subscription is for a month video history only. I have called nest customer  service 3 days after incident, they told me , the past video can’t be retrieve because I changed the email . The Police will ask me for prove. 

im not sure if conducting  a legal investigation involving nest company and the police the 6 months video would be able to retrieved.? Please guidance, helppp

4 REPLIES 4

SteveT1
Community Specialist
Community Specialist

Hi there,

 

I'm sorry to hear about that. This may not be the answer you’re looking for, but once the video history has been deleted you won’t be able to recover it and we don’t keep backups.

 

I would recommend reaching out to our Google Support team if you need further assistance.

 

Regards,

Steve

aatienza
Community Specialist
Community Specialist

Hey Linnette76,

 

I'd like to jump in here and check if you've seen Steve's response. Let us know if you need more help by replying to this thread.


Thanks,

Archie

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Brad
Community Specialist
Community Specialist

Hey folks,

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad