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Dropcam Pro Replacement Incorrect Number of Cameras

kts-hi
Community Member

I recently found an email in my junk folder regarding "Important: An update on your Dropcam". It shows that I am able to replace one of the two Dropcam Pro cameras that I have. The offer is for a maximum of two cameras. How can I get my second Dropcam Pro camera replaced?

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@kts-hi 

Customers in this forum have reported that they only received the Dropcam offer email if their camera was online and active on a Nest Aware subscription a month before the April 7 offer. Were both of your cameras active? If so, you could try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

EdmondB
Community Specialist
Community Specialist

Hello kts-hi,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Best,
Edmond