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Dropcam camera email

kgranata
Community Member

I cannot find or didn't receive a promotional email for my now outdated Dropcam Pro camera. Please help. 

 

Thank you

2 REPLIES 2

David_K
Diamond Product Expert
Diamond Product Expert

The Dropcam replacement offer went to customers whose Dropcams were active on a Nest Aware subscription a month before the April 8th offer, so the offer should have gone to the email attached to your Nest Aware subscription, assuming you had one at that time. In any case, to check if you're eligible, you'll need to contact the Google Nest support team directly.

  1. Go to Contact Us - Google Nest Help
  2. Select an appropriate product or category, type a brief description of the issue, then click Next.
  3. Click Other, then click Next step.
  4. In the Resources section, click Next step.
  5. Choose to get a phone call, call or chat with the team, depending on availability in your country.

kgranata
Community Member

I might have missed the email so I’ll do what you suggested. Thank you