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Ever since I added a Nest assistant

GregChe
Community Member

… the doorbell no longer rings. And bc the Nest assistant is in the basement I don’t hear that anyone is at the door. I think the assistant is saying someone is at the door but I can’t hear it how can I make the door bell ring as it used to? Thanks 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. 

  • Which Nest Hello do you have? The wired one or the battery one?
  • Have you tried to revert the settings back to how it was before you turned on assistant?
  • Have you tried to go to this article to learn how to turn it off?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.