Extending the wire

[DAIOS]

I am professional security installer and my company is beginning to use the nest camera battery in a plugged in configuration. My issue is with the USB cord, I typically will cut the wire of the supplied power supply splice it onto 22-4 in the middle to run my wire. When I cut this wire I found 2 things, first there were 2 red wires making matching up the wires at the other end impossible and second the camera didn't power on after splicing. So how am I supposed to run this wire? Are people really drilling out a hole big enough to fit a USB end through it???

[aatienza]

Hey DAIOS,

Thanks for posting here in the Google Nest Community.

We do not recommend splicing the power cable because it will void the warranty of the device. Also, it might affect its power.

Thanks,

Archie

[aatienza]

Hey DAIOS,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[DAIOS]

At this point I believe we won't be using this product due to the poor design of the power connection and lack of any options to extend the wire. My boss has stopped selling any of these until we have a better option for wiring them. With no way to hide or extend the wire this is clearly not a viable commercial product that Google is trying to push on ADT dealers 

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad