Facial recognition not working correctly

[West4664]

Hello,

I have one nest iq camera and one nest cam (battery) camera apparantly sharing the same facial recognition store. The nest iq processes in the cloud and the cam (battery) on the device.

None of the face photos from the nest cam (battery)  appear in the home app under my existing set of recognised faces from the nest iq cam.  So it appears to be completely unmanagable set of data which is continously wrong.  For instance when the nest cam (battery) incorrectly matches my face to someone else and sends me a notification there's no way I can remove the photo it incorrectly assigned or even see it  in the home app.  Have I really been sold a camera with facial recognition, but with no way to access and manage the data?

[Brad]

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad.