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Flaking Nest Doorbell

No1male
Community Member

Hi, I have had my Nest Doorbell installed since it was delivered In May 2020 and the cover had started flaking. Really worried that this is going to affect the image quality like it seems to be on other reported cases. 

Is this something that is covered under Warranty as I am confused how something supposedly designed for outside use is flaking?

 

1 Recommended Answer

Adampj
Community Member

Sure, go into your Nest App, hit the down arrow in the top left corner and you should see a big support button. Click that, scroll to the bottom of the page and you can hit the CONTACT US button. Hope that helps! 

View Recommended Answer in original post

8 REPLIES 8

Adampj
Community Member

Yea, just had mine replaced. Get in touch with nest support, they'll send you a replacement 👍

No1male
Community Member

Hi Adam, any idea the best way to get in contact with them? Thanks 🙂

Adampj
Community Member

Sure, go into your Nest App, hit the down arrow in the top left corner and you should see a big support button. Click that, scroll to the bottom of the page and you can hit the CONTACT US button. Hope that helps! 

No1male
Community Member

Thanks for the help they are ordering me a replacement 😁

Adampj
Community Member

Great news! 👏 No worries, glad I could help. 

Eric_B
Community Specialist
Community Specialist

Hey there,
Just wanted to hop in here to see if anyone still needed help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Eric

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there, @No1male

 

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

 

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

 

Please let me know if you need any further assistance!

Best Regards,

Brad.