GSuite Does NOT work with Google Home or New Cameras!

[KrisK]

Potential Buyers Beware! Newer Camera Products from Google/Nest DO NOT work with GSuite or Google Workspace accounts. Called support and they confirm, refuse to assist, refuse to refund money.

The newer cameras also will not register/work on the older Nest app. I just bought three camera's and all now just trash.

Google, Gsuite users pay for things to work on your platform. Why would you force use of free gmail accounts that does not sync or work with our other logged in systems and applications. 

Wow, long term fan just turned vehement hater with this move. At least have the good manners to post it in bright red letters on your false advertising and marketing sites or provide refund. 

I don't know about anyone else, but I'll be reporting to Better Business Bureau and letting all my friends know about how this experience went. 

Bad form Google team, Bad form.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. It is true that G Suite accounts are not able to be used as an account email for our products. We apologize for the inconvenience. 

Best Regards, 

Brad.

[ArunS]

Disappointing that in 2022, Google still mistreats their paying Workspace / Gsuite customers like this. 

Just awful!

[aatienza]

Hey ArunS,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. We'll be here if you have other questions.
 

Thanks,

Archie

[aatienza]

Hey ArunS, 

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Archie