Gen 1 Cameras and Not being able to connect to Home.Nest on PC or app

[SeattleAl2]

Hi folks. I have six Gen one Nest Indoor cameras that have worked very well (mostly). I access them on a PC using Chrome and have a Nest Aware subscription so I can see recordings 24/7.

Suddenly today I can no longer access the website. I get an error message when I try. I can see them on home.google.com, but no recordings. I think Google changed something today, but CS chat was clueless.

Any ideas on what has happened? Thanks!

 

[EmersonB]

Hello SeattleAl2,

Thanks for reaching out here in the Community. To confirm, have you tried using the chrome web browser on your mobile phone? Are you getting the same error message? How about the Nest app, can you sign in there? Looking forward to your response.

Regards, 

Emerson

[EmersonB]

Hey SeattleAl2,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Best,
Emerson

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Thanks,

Zoe