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Getting a refund for faulty IQ camera

Gorli0798
Community Member

I returned a faulty IQ outdoor cam to Google and have yet to receive a refund from them. I returned the camera on 5/21/22. They have verified receipt of the camera, however will not give me a cash refund in exchange since I have no proof of purchase except for an empty mount on the side of my house. I cannot exchange for the same camera since they STOPPED making this model. I have already complained to the BBB. Any other suggestions on how to further escalate this? It is not a cheap camera, and I just want a refund as I have mo plans to buy anything mad by Google. 

Thank you

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience! I am so sorry to hear that you are still waiting for a refund.  Unfortunately, we do not process Refund/Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support. They are the only ones who can assist you with this inquiry.

 

Best Regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey Gorli0798,

 

Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Gorli0798,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie