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Nest Account Gone?

ASFAZ
Community Member

I have been using my Nest Dropcam for over 5 years. Today I tried logging into my Nest app with the email I have been using for all of this time and I cant get in. I tried resetting password, never got an email. I contact support and they say no account exists with that email. How is that possible, i even have that email save in all my nest login pages etc? Since they cant locate the account or reset my email Im effectively screwed. I tried creating a new account to link the camera to, but the camera is linked to the old account which according to support doesnt exist and I cant register the camera to the new account without removing it from the old account... Support cant unlink the camera unless i give the old account email address which appears to have disappeared overnight. HELP!!!!!!!!!!!!!!!

4 REPLIES 4

Boozyflo
Community Member

I have exactly the same issue. Hopefully someone will supply an answer as I’m still paying the subscription but I am not getting the notifications when my doorbell rings. 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jeran
Community Specialist
Community Specialist

Hey there ASFAZ,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeff
Community Specialist
Community Specialist

Hey, everyone.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks,
- Jeff