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Google Cameras Not Showing Live Video in Google Home App

Molkany
Community Member

‎10-08-2024 09:24 AM - edited ‎10-08-2024 09:37 AM

Since last Saturday, the Google Home App hasn't been showing live video from my Google cameras. I have a Nest Hello Doorbell, indoor and outdoor Nest cams, and wired Nest cams. Only the Nest Hello Doorbell works well for live video; the others don't. You can see the events, but not the live feed. This issue occurs on both my iPhone and my Windows PC. I have a Google Nest Aware subscription. What can I do to solve this problem?

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3 REPLIES 3

MplsCustomer
Bronze
Bronze

‎10-08-2024 10:36 AM

@Molkany 

That is quite odd.

We get live video for all of our 1st gen and 2nd gen cameras and doorbells in both the Google Home app and on the home.google.com website. However, for months now when accessing the home.google.com website in Firefox (my preferred browser), all of our cameras falsely show as "Camera idle" until we click on "Live video" even though the cameras are all "Live" and online. This does NOT occur in the Chrome browser.

We are NOT using the beta "Public Preview" version of the Google Home app and therefore have not "transferred" any of our 1st gen cameras and doorbells from the Google Nest app to the Google Home app.

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Molkany
Community Member

‎10-08-2024 02:35 PM

Thanks for your response. I am using the public beta preview version, which is why I migrated my cameras to Google Home. Only the Nest Hello Doorbell can remain in both apps, Google Home and Nest. On my PC, I’m using Google Chrome to access the home.google.com website. Therefore, I don’t understand why I’m having issues with live video. Until last Saturday, everything was working perfectly.Image.png

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maedacortez
Community Specialist
Community Specialist
In response to Molkany

‎10-15-2024 11:08 AM

Hi Molkany

 

Thanks for reaching out. I understand that you're unable to see the video history on the Google Home app. I know this can be frustrating, and I'm here to help! Before we proceed, I'll need to ask a few questions to better understand the situation.

 

  • when did the Nest camera stop working?
  • what type of Nest Aware subscription do you have?
  • Is all of their history missing or just certain portions?
  • What is the make and model of your router/modem?
  • have you experimented slow internet connection?

I will be awaiting your response.

 

Regards,

Manuel

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