Google Doorbell not working with Samsung Fridge

[Berto_The_Great]

Hello! 

Is anyone having an issue when the doorbell is pressed, Smart things registers that someone is at the door but no image or live video is played on the fridge screen?

Didn't have this issue with Ring Doorbell. 

[Lance_L]

Hi Berto_The_Great,

Thanks for reaching out to the Community. I’d be happy to help you with the Nest doorbell. Let’s check it out.

A few questions: can you see live video from the doorbell on the Google Home app? Did the device work with SmartThings before?

Let’s make sure everything is up-to-date. Please try the following steps:

1. Check for Android system updates and install them if there’s any.
2. Uninstall the Google Home app.
3. Restart the Android mobile device.
4. Reinstall Google Home.
5. Restart the Nest doorbell. 

Let me know how it goes.

Best,

Lance

[peanloma]

I've tried above (get stream via Nest app, Google home app, Smart Things app on Iphone, just not on smart things on Samsung TV (notification from doorbell arrives, but fails to stream)

[EmersonB]

Hey folks,

@peanloma, we appreciate you posting your concern here. To confirm, is your Samsung TV compatible with Nest? Try checking the box, manual or technical specification if it can link with Nest. You may also try contacting the Samsung TV support team and ask them for assistance on how you can make it work.

I appreciate the help, Lance.

Best,

Emerson