04-23-2023 05:03 AM
Bought the doorbell. Went to hard wire it. Backed the terminal screws out on the back to attach the wires and looks like I backed them out too much!! Grabbed the magnet to get the screws..and they aren't magnetic!!
Why would you create a product where the screws are not captive that are almost essential for the product to work? I have gone to the local hardware stores and they do not sell this size!!!
Where can I get replacements? Do I need to return this just because you can't keep an essential screw captive?
04-23-2023 11:57 AM
If you're within the 1-year warranty, Support might be able to help.
04-30-2023 06:32 PM
Hi folks,
Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need more help.
I appreciate your help, MplsCustomer.
Thanks,
JT
04-30-2023 06:39 PM
I actually found the screw. Very lucky. But still there should be some way so they don't come out all the way!!!
05-01-2023 03:46 PM
Hey offrdk5,
Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Cheers,
JT