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Google Doorbell wired 2nd gen - constant 'Live video unavailable" on multiple devices

fpmorrison
Community Member

As of Saturday, March 18, 2023, both my iPhone 11 Pro running iOS 16.3.1 and m Google Nest Hub Max cannot view the wired second generation Google doorbell camera.  The message on the iPhone is "Live video unavailable".  This worked a few days ago so I'm at a loss to figure out why this is happening.  It was cold the past two days (less than 20F degrees), if that matters.  I tried unplugging the Google Nest Hub Max for 20 seconds and plugging it back in.  After it finished rebooting, I went outside and rang the Google doorbell.  The announcement was heard on the Google Nest Hub Max but the screen was 99% black except for a green dot with the word "LIVE" next to it in the upper-left corner and a large blue circle with a white outline of a camera symbol in the lower-left corner.  What would cause the doorbell to only announce verbally "someone is at the front door" but refuse to show the video feed?  That makes the whole Google "smart home" concept completely useless.

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@fpmorrison 

We only have the older Google Nest Hello Doorbells, but they've performed just fine in multiple Minnesota winters.

Can you view your doorbell's camera on the "preview"/beta home.google.com website?

You could try restarting or rebooting your doorbell by briefly turning off the circuit that includes your doorbell. Over the years, we've resolved a few anomalies by just doing this.

EmptyNester
Gold Product Expert
Gold Product Expert

Not sure this will help but I read this on an old thread

If your WIFI in your house is coming from a Goggle / NEST brand router and you are not getting live video do this:

 

Go to Google home app,

Wifi

Settings

Preferred activities

Uncheck both activities.

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking in — have you tried the suggested steps shared by MplsCustomer and EmptyNester? If so, how did it go? Let me know if you need anything else.

 

I appreciate the help here, MplsCustomer and EmptyNester.

 

Thanks,

JT

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@fpmorrison, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, EmptyNester, JT and MplsCustomer.
 
Regards,
Emerson

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Cheers,

Dan