Google Hello camera lens cover

[aancalagon]

Hi,

I have had a Next Hello Doorbell since start of 2019. Working well and I have recently added Google Battery Cam for security at the back of the house. I have noticed however that the Hello image was steaming up and becoming unclear, this has come and gone depending on rainfall over last ~2 years. However, in the last couple of days, I noticed this behaviour and it has not cleared even then rainfall has stopped. Inspecting the doorbell I can see that the plastic cover has come off the camera and has fallen from the Doorbell to the ground (see link to pictures). Is this an ongoing issue with the Hello doorbell, I can see some other customers have had the same issue. (see below).

I am obviously outside the warranty period but this looks to be a design or manufacturing issue with the doorbell. What options do I have here apart from purchasing a new Nest Doorbell or alternative?

https://photos.app.goo.gl/tnA4GoZpdDUruvjQ7

https://support.google.com/googlenest/thread/75681928/lens-cover-for-nest-hello-doorbell-fell-off-is...

Thanks

Paul

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[aancalagon]

Hi Brad,

I didn't see an email, I'll contact you and share my email address with you in case you can't see it.

Thanks

Paul

[aancalagon]

Ok, looks like I can't contact you directly on this, please let me know if you can't see my email and we can figure out how to get in contact.

Thanks

Paul

[Brad]

Hi there,

Thank you for your patience! The email will not come from me. I only send them through. There are unfortunately some delays at this time. Thank you for your patience.

Best Regards,

Brad.

[Eric_B]

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Eric

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.