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Google Home App Notifications

Shuggy
Community Member

4 weeks ago

I am having a problem that notifications from the home app are not working, usually after the phone is switched off. 

I have re-installed, cleared cache & data but still it randomly ignores these notification. All working ok on other devices, just the OnePlus 13R!

Anyone else have anything similar?

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3 REPLIES 3

gmelanymelissa
Community Specialist
Community Specialist

3 weeks ago - last edited 3 weeks ago

Hi Shuggy,

 

Thank you for posting in the community. I understand that you are not receiving notifications from the Google Home app on your OnePlus 13R, especially after turning off your phone. I appreciate all the efforts you've made to resolve this inconvenience. No worries, help is here!

To better assist you with accurate information, I’d like to confirm the following:

  • When did the issue start?
  • Is this issue happening with a specific type of notification, such as camera alerts, sensor alerts, etc.?
  • Are you experiencing this issue with a specific Google Nest or third-party device that you have added to the Google Home app? If so, what is the exact model of your device?
  • Is your phone connected to a stable Wi-Fi network?
  • Is your phone's operating system and the Google Home app up to date?

Keep me posted.

 

Best regards,

Melany

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Shuggy
Community Member
In response to gmelanymelissa

3 weeks ago

Hi Melany, thanks for coming back. As we have devices in the house which are working fine, both Android and Apple, we are 99% sure its the 13R itself. With help from the OnePlus Community I have changed a battery notification setting and the device has worked for 2 days ok.

 
For the record it was the Nest Camera's notification, all that is on the Home App and all items are updated.
 
Thanks again!
 
Best wishes from Scotland, UK!
 
Ps: I tried to answer your email but it bounced back! 🙁
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gmelanymelissa
Community Specialist
Community Specialist
In response to Shuggy

3 weeks ago

Hi Shuggy,

 

Thanks for posting here in the community. I'm glad you were able to resolve the issue with your Nest Camera's notifications and that your phone has been working well over the past two days.
Please don’t hesitate to contact us again if the issue persists or if you need further assistance.

 

Best regards,
Melany

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