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Google Home bouncing me to Nest app and back again at set up

Skidoos
Community Member

Trying to set up Doorbell (battery) and when I scan the barcode I'm bounced to the Nest app, which bounces me straight back to the Home app. 

This doesn't happen on my partner's phone and I've restarted the phone and reinstalled the apps. So I'm not able to set up my new doorbell onto my Home account at all, any ideas?

2 ACCEPTED SOLUTIONS

So i went thru and redid what i had to do.

  1. delete the nest app and redownload it
  2. Try to add the doorbell with nest app
  3. it should take you to google home app and update itself
  4. After that i was able to add the doorbell thru google home.
    FYI i have the battery doorbell as well

View solution in original post

wbs77012
Community Member

It finally installed and appears to be working as designed.  I think deleting Google Home and reinstalling did the trick and should be considered as a possible solution for others having issues.

 

View solution in original post

9 REPLIES 9

ZoeyTech
Community Member

I'm having the same issue, not sure how to fix.

i am on pixel 4a5G android 12

 

I ened up deleting the nest app, redownloading it, trying to connect using it, bought me back to home app but it said it needed and update, after update it connected to doorbell.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

wbs77012
Community Member

Brad, I am having this issue and it is very frustrating.  I have deleted and reinstalled the Nest app and I am still having the same issue bouncing back and forth between Google Home and Nest.  I have a battery powered doorbell if that makes any difference.  Please help guide me as I am ready to return this item and give up completely.  I previously had Google Home installed with a mini in the house and two Chromecast devices plus a Roomba all recognized in Home.

So i went thru and redid what i had to do.

  1. delete the nest app and redownload it
  2. Try to add the doorbell with nest app
  3. it should take you to google home app and update itself
  4. After that i was able to add the doorbell thru google home.
    FYI i have the battery doorbell as well

Did the delete twice now of Nest, but followed the steps above to start with Nest and it took me back to Google Home.  Asked what device I was trying to install and sent me right back to Nest.  Arrgh.  What version of Nest do you show to have?  I have 5.67.0.

Well I deleted Google Home and that seems to have done the trick.  It is updating now but seems to be hung up at 10%.  I've seen other folks mention that issue as well.  I'll wait it out and see what happens.  Thanks for your help.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue, as it's been a minute since this thread was posted.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

wbs77012
Community Member

It finally installed and appears to be working as designed.  I think deleting Google Home and reinstalling did the trick and should be considered as a possible solution for others having issues.

 

Brad
Community Specialist
Community Specialist

@wbs77012

 

I am relieved to hear that deleting Google Home and reinstalling it may have done the trick for you! Thank you for sharing.

 

Best regards,

Brad.