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Cameras and Doorbells

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Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

New updates to Google Home for camera users: new AI image detection, requested f... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 13608 Views
  • 0 replies
  • 5 kudos

I cannot perform factory reset on nest doorbell battery

My nest doorbell battery (wired) went offline. I took the doorbell off and tried a restart but the nest app would not connect. I tried a factory reset but it will not work. When I hold the reset button for 12 seconds or even up to 30 seconds, it does...

Jovian2k by • Community Member
  • 527 Views
  • 2 replies
  • 0 kudos

Cameras not connecting

When i switched my internet provider, my devices all switched over besides my google (3) cameras. I have since removed my cameras from my Google home app and have tried to reconnect them but they don't ever sync. It's been very frustrating since i ca...

djokajm by • Community Member
  • 390 Views
  • 1 replies
  • 0 kudos

Google Floodlight Camera

I've seen this comment/question in a couple of other threads, but they're locked, so starting a new one. I have a Google camera with floodlight, and as noted, it doesn't have a standard floodlight feature of dusk to dawn - hopefully, this can get cor...

Resolved! Getting nest cam to appear in the Nest app

I have successfully set up the camera in the Google home app. I am now trying to get it to appear in the Nest app which I use for the thermostat. When I go to add product it sends me to the Google Home app to set up all over again. How do I get the N...

Wixter by • Community Member
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to setup "nest cam iq indoor" camera (NC021 or NC022)

I am trying to use the Nest App to add the device but I get the NC021 or NC022 errors. I tried turning off and on the bluetooth. I tried factory resetting and it doesn't seem to respond. Basically the lights stop blinking and the camera appears to ju...

jinduy by • Community Member
  • 607 Views
  • 2 replies
  • 0 kudos

Resolved! New Router/Passwords

My router stopped working so they came and gave me a new one and with it, a new password. I have been trying for WEEKS to reconnect my cameras and have been unsuccessful! It should not be that hard to do!!!!!! My frustration is at an all time high. I...

jimipati1 by • Community Member
  • 550 Views
  • 2 replies
  • 0 kudos

Resolved! Outdoor camera keeps unmounting over time.

Google Nest Outdoor camera unmounts itself periodically. The magnet seems strong each time I mount it but over time it dismounts itself with no notification unless you access the google home app directly. The magnet plate seems to be installed correc...

Lwoods282 by • Community Member
  • 450 Views
  • 1 replies
  • 0 kudos

Flood light camera power question

i would like to install the flood light cameras in a locations that the power source is tied into a photocell circuit. Will the camera still work during the day when the power is off? Also has anyone ever used a soffit bracket for these? If so any re...

MH92 by • Community Member
  • 369 Views
  • 1 replies
  • 0 kudos
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